Shipping & Returns - Distretto12
Distretto12 offers a worry-free shopping experience with clear and convenient shipping and return policies for customers both within and outside the European Union.
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SHIPMENTS
European Union (EU)
Shipping costs:
Free for orders over 99€.
For orders under 99€, shipping costs are applied to the order at check-out.
Delivery Time:
1-4 working days in Italy.
2-9 working days in other EU countries.
Customs Duties and VAT: Included in prices, no additional costs.
Extra-EU Countries
Shipping costs:
Shipping costs are applied to the order at check-out.
Delivery Time:
Variable due to customs procedures and country of destination
Customs Duties and VAT:
Prices on the site include import duties and charges.
Shipping Methods
Orders within Europe are shipped via FedEx, Ups, BRT or equivalent courier.
Orders in non-EU countries are shipped via FedEx,UPS or equivalent.
Tracking number provided at time of shipment.
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RETURNS
European Union (EU):
Free for Loyalty Programme members: Sign up here.
Timing: Within 15 days after delivery.
Condition: Product intact, unused, with tag and seal intact.
Notes: We do not make replacements, only refunds.
Extra EU countries:
Return costs: Charged to the customer.
Return Procedure:
- Download and fill in the return form.
- Pack the items together with the form and the delivery note
- Ship to: Distretto12 - Via S. Leonardo da Porto Maurizio, 37/1-37/2, 59100 Prato PO.
- Refund within 14 days of receiving the parcel.
- Contact for Free Returns (EU only): Email: cs@distretto12.com
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