Shipping & Returns - Distretto12

Distretto12 offers a worry-free shopping experience with clear and convenient shipping and return policies for customers both within and outside the European Union.

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SHIPMENTS 

European Union (EU)

Shipping costs:
Free for orders over 249€.
For orders under 249€, shipping costs are applied to the order at check-out.

Delivery Time:
1-4 working days in Italy.
2-9 working days in other EU countries.
Customs Duties and VAT: Included in prices, no additional costs.

Extra-EU Countries

Shipping costs:
Shipping costs are applied to the order at check-out.

Delivery Time:
Variable due to customs procedures and country of destination
Customs Duties and VAT: 
The total calculated at checkout does not include these additional costs, which must be settled separately with the local customs authorities.

Shipping Methods

Orders within Europe are shipped via FedEx, Ups, BRT or equivalent courier.
Orders in non-EU countries are shipped via FedEx,UPS or equivalent.
Tracking number provided at time of shipment.

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RETURNS

European Union (EU):

Free for Loyalty Programme members: Sign up here.
Timing: Within 15 days after delivery.
Condition: Product intact, unused, with tag and seal intact.
Notes: We do not make replacements, only refunds.

Extra EU countries:

Return costs: Charged to the customer.


Return Procedure:

  1. Download and fill in the return form.
  2. Pack the items together with the form and the delivery note
  3. Ship to: Distretto12 - Via S. Leonardo da Porto Maurizio, 37/1-37/2, 59100 Prato PO.
  4. Refund within 14 days of receiving the parcel.
  5. Contact for Free Returns (EU only): Email: cs@distretto12.com

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