Distretto12 offers a worry-free shopping experience with clear and convenient shipping and return policies for customers both within and outside the European Union.

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SHIPMENTS 

European Union (EU)

Shipping costs:
Free for orders over 99€.
For orders under 99€, shipping costs are applied to the order at check-out.

Delivery Time:
2-4 working days in Italy. (Standard Shipping)
1-2 working days in Italy. (Express Shipping)
2-5 working days in other EU countries. (Standard Shipping)
1-3 working days in other EU countries. (Express Shipping)
Customs Duties and VAT: Included in prices, no additional costs.

Extra-EU Countries

Shipping costs:
shipping costs are applied to the order at check-out.

Delivery Time:
2-9 working days. (Standard Shipping)
3-6 working days. (Express Shipping)
Customs Duties and VAT: Prices on the site include import duties and charges.

Shipping Methods

Orders within Europe are shipped via FedEx, Ups, BRT or equivalent courier.
Orders in non-EU countries are shipped via FedEx,UPS or equivalent.
Tracking number provided at time of shipment.

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RETURNS

European Union (EU):

Free for Loyalty Programme members: Sign up here.
Return not available for the D12 Revolution Wear collection.

Timing: Within 15 days after delivery.
Condition: Product intact, unused, with tag and seal intact.
Notes: We do not make replacements, only refunds.

Extra EU countries:

Return costs: Charged to the customer.
Return not available for the D12 Revolution Wear collection.

Return Procedure:

1. Download and fill in the return form.
   
2. Pack the items together with the form and the delivery note
   
3. Ship to: Distretto12 - Via S. Leonardo da Porto Maurizio, 37/1-37/2, 59100 Prato PO.
   
4. Refund within 14 days of receiving the parcel.
   
5. Contact for Free Returns (EU only): Email: cs@distretto12.com

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